FAQ

How long will my battery last?
 On average your battery should last 4-6 hours per charge.
Tue, 20 Jun, 2017 at 12:28 PM
Damaged Products
All sales are final. If you receive your order and it is damaged, please contact us within 48 hours and we will work to rectify the problem.  Photos of ...
Thu, 1 Feb, 2018 at 12:36 PM
The battery is fully charged and the LED light is on but I get no vapor!
We suggest making sure your clearomizer is correctly attached and filled.
Tue, 20 Jun, 2017 at 12:29 PM
The battery lights up and flashes when I am vaping and then shuts off.
The battery cuts off at about 5 seconds, to prevent overheating. The light indicates you have reached the threshold.
Tue, 20 Jun, 2017 at 12:29 PM
What is your return policy?
All sales are final. If you receive your order and it is damaged, please contact us within 48 hours and we will work to rectify the problem.  Photos of ...
Thu, 1 Feb, 2018 at 12:35 PM
When can I expect my order?
All of our items are hand-embelished to order and take anywhere between 7-14 business days to create (weekends and holidays are not considered business day...
Tue, 20 Jun, 2017 at 5:05 PM
What are your shipping costs?
We offer two options for shipping via USPS and UPS. The USPS option is a flat rate cost that comes with a tracking number only for orders within the United ...
Tue, 20 Jun, 2017 at 5:10 PM
Vaporizer Care
Tue, 20 Jun, 2017 at 5:16 PM
I can't find the product I saw online...
Because all of The Crystal Cult products are handmade at times there are certain styles that are out of stock. As soon as we are offering those styles again...
Tue, 20 Jun, 2017 at 5:53 PM